Analyst Face Off: Industry Experts Share (and Debate!) their Top CX Predictions

Five9 SVP of Marketing Scott Kolman moderates a panel of contact center industry experts including Sheila McGee-Smith of McGee-Smith Analytics, Dave Michels of TalkingPointz, and Zeus Kerravala of ZK Research as they discuss key trends and what it means to stay ahead of your competitors in the world of CX and customer engagement.

Speakers:
- Zeus Kerravala, Founder & Principal Analyst, ZK Research
- Dave Michels, Principal Analyst & Founder, TalkingPointz
- Sheila McGee-Smith, Founder & Principal Analyst, McGee-Smith Analytics