Elevate Self-Service with Conversational AI

Want to scale your workforce and empower your customers? Join Scott Baker, Senior Analyst at Opus Research, for an insightful panel discussion with Five9 customers on deploying intelligent virtual agents (IVAs) in the contact center. Topics include: IVA maturity across several industries based on Opus survey data; how to get started with Conversational AI and determine the best use cases to support; and how to measure success.

Speakers:
- Scott Baker, Senior Analyst, Opus Research
- Kim Block, Senior Operational Excellence Manager, Service Delivery, Ricoh USA, INC
- Ed Albrektsen, Director Vendor Solutions & Audit, McKesson